Reflections, Visions, and Challenges: Discussions of the 20th Anniversary of the James H. and Mary B. Quello Center

Thursday, April 19th, 2018

Reflections, Visions, and Challenges: Discussions of the 20thAnniversary of the James H. and Mary B. Quello Center

On 12 April 2018, the Quello Center celebrated the 20thAnniversary of its founding with an open house at the Center and forum that engaged friends and associates of the Center in reflecting on its past and future with short presentations on key challenges on the road ahead.

The day was similar to many academic events in showcasing informative presentations about the issues of policy and regulation in the digital age, but unusual in creating a stronger sense of responsibility to ensure the realization and continuation of James Quello’s dream for his Center. It is difficult to convey the personal stories and presentations that led to such a powerful outcome of this event, but the following points of summary and conclusion seek to capture key aspects of each session and the day as a whole.

The Welcome and Introduction

The Director of the Quello Center, Professor Bill Dutton, welcomed everyone to the forum, outlining the plan for the day. Dutton noted the context that Mark Zuckerberg provided over the two previous days of testimony to the U.S. Congress about the issues facing Facebook. The Facebook fiasco illustrated so well the degree that there is an absence of clear and appropriate policy and regulatory approaches to the issues facing the Internet, social media and related media, information, and communication technologies of the digital age. The mission of the Quello Center – to stimulate and inform policy and regulation for the digital age – is clearly of value in the present and foreseeable context. The public and politicians are asking for something to be done to protect privacy and other key values, but we lack appropriate models for accomplishing their aims.

Bill Dutton introduced the Chair of the Quello Center’s Advisory Board, Brian Fontes, who is the CEO of the National Emergency Number Association since 2008. Fontes was on Commissioner Quello’s staff at the FCC well before the Center was established and has served as the Chair of its Advisory Board since its inception. He spoke of the commitment and personality of Jim Quello, and conveyed the early steps in establishing the Center. An initial contribution from John Kluge was discussed as a contribution to creating a Chair at MSU in honor of Jim and Mary Quello. It was discussion of the chair with MSU Dean James Spaniolo and others that led to the larger idea of a Chair associated with a Center in their name. Fontes ended by thanking everyone for joining the forum, and introduced Susan Quello, the granddaughter of Jim and Mary.

Susan Quello, herself a researcher at the Scripps Institute in La Jolla, California, conveyed the loyalty and love of MSU that was held by her grandparents, who met while students at MSU. She was able to communicate the depth of their commitment to the university, and the pride they felt in the establishment of the Center in their names for perpetuity. She reminded the attendees of Jim Quello’s compulsive drive to succeed and that her grandfather lived and breathed for broadcasting and broadcasting regulation. Susan Quello concluded with a definition of success to describe her grandfather, “when you wake up every morning, however old or young, and bound out of bed because there is something out there that you love to do. Something that you believe in, that you’re good at. Something bigger than you are, and you can hardly wait to get out and begin today.”

Quello Center 20th Anniversary Talks: Part 1 from Quello Center on Vimeo.

Reflections on James H. Quello and the Center

Professor Bibi Reisdorf, Assistant Director of the Quello Center, and Assistant Professor in the Department of Media and Information, introduced the speakers for this first session, and moderated the discussion. She organized the discussion around a set of questions about how each first met James Quello, special moments and memories, how the idea for a research Center in his name first began, and events or other notable things that stood out to the panelists throughout the 20-year history of the Center.

Richard E. Wiley, Chairman and Co-founder of the Washington, DC law firm of Wiley Rein LLP, was on the big screen, teleconferencing from DC. Wiley described Jim Quello as being a practical person with unusually strong common sense. He emphasized the commitment of Quello to supporting scholarly research but also to moving beyond research for its own sake to contributing to its practical application, such as in shaping policy and practice. He applauded the Center for its work in realizing this vision on behalf of James and Mary Quello.

Karole White, the President and CEO of the Michigan Association of Broadcasters (MAB), communicated a personal sense of the man and his colorful language and character. She told a touching story of how he was always supportive of her to the point that during his very last days he called to support her, saying how she was so gifted with people that she should be a politician. All were amazed to learn of how so much of his last days were spent in building up his friends, associates, and family.

The Founding Director of the Quello Center, and Quello Professor Emeritus Professor Steve Wildman, spoke of how he knew of James Quello by reputation long before he met him. Wildman was amazed by Quello’s network of friends and associates in the FCC, government and industry, and the force of his drive and personality – even exhibited in his driving his many awards and plaques all the way from Washington, DC to East Lansing in the back of his car.

The session was rounded off by additional memories and responses from Brian Fontes and Susan Quello, who both recalled James Quello’s vision for the Center as an independent and cutting edge research center that would not only result in high quality research, but also inform policy in media, communication, and information.

Visions of the Next Decade(s)

Professor Laleah Fernandez, a post-doctoral researcher and fellow at the Quello Center, introduced and moderated the second session, focusing on ways forward for research and outreach of the Center.

Dean of the College of Communication Arts and Sciences, Prabu David, emphasized some of the strategic directions of the College. The Dean described how the Quello Center’s work fits into major initiatives, such as its interest in policy and its initiative with WKAR to create an innovation lab for next generation public broadcasting.

Professor Natascha Just of the Department of Media and Information spoke of some of the key intellectual challenges in moving forward, such as in reconceptualizing key issues and conceptualizations for the digital age. Just described how the Center is well poised to help shape and redefine the conversation surrounding media and information policy research.

Professor Johannes Bauer, Chair of the Department of Media and Information, conveyed his vision of the Center. Bauer said he sees the Center becoming a hub for the College and the University – a place to connect academics across the university, but also to connect academics with people in the policy community from the local to global arena on such issues as freedom of expression, ownership, and communication policy generally.

Challenges

Two presentations followed the panels. The first focused locally, on networking Detroit, and the second on the future of broadcasting, with implications for local developments at WKAR.

Networking Detroit

Marc Hudson, the Co-founder and CEO of Rocket Fiber, described his transition from a student in telecommunications at MSU’s College of Communication Arts and Sciences. This background, he explained, led to a job at Quicken Loans, which fostered his idea of building a fiber optic network in Detroit. That fiber network, known as Rocket Fiber, was first intended to link the many acquisitions of Dan Gilbert, the founder of Quicken Loans and Rock Ventures. Now the CEO of Rocket Fiber, Hudson spoke about the early years of Rocket Fiber and their plans for the future. He also described his current roles in the FCC’s Broadband Deployment Advisory Group of the FCC, and Michigan Consortium for Advanced Networks. Rocket Fiber supported Quello Center research in 2018 that examined the nature of the Detroit digital divide.

Quello 20th Anniversary Part 2 from Quello Center on Vimeo.

Moving to the Next Generation of Broadcasting

Vincent Curren, a Principal in Breakthrough Public Media Consulting, then spoke about the history and future of broadcasting, focusing on the development and implementation of the new broadcasting standard ATSC 3.0, which will foster Internet Protocol (IP) broadcasting. Curren noted that the development of ATSC 3.0 is currently focused on commercial use. He emphasized the role that Quello could play in exploring public service capabilities in the development of ATSC 3.0 by partnering with WKAR.

Quello 20th Anniversary Part 3 from Quello Center on Vimeo.

Concluding Discussion of Reflections, Visions, and Challenges

Bill Dutton moderated the final panel that raised some concluding points of summary and discussion for the day.

Roderick (Rick) Coy, with the law firm of Clark Hill, led off with an overview of the decades since the introduction of the Quello Center 20 years ago, tracing change in the technical and policy landscape over the years. Coy referred to the Quello Center as a “God send” when it entered the scene in 1998. He recalled how the media landscape was changing dramatically at the time, and increasing complexities surrounding telecommunication law and regulation lacked objective research to help inform decision makers and professionals.

Brian Fontes returned to a discussion of the many personal qualities of James Quello and his visions for the Center. He reminded attendees of Quello’s optimism and excitement about the potential of information and communication innovations. Fontes stressed how Quello was most interested in and concerned about the impact of innovation on both business and communities served. He applauded the Quello Center for its focus on industry and community impact projects and research.

Jim and Mary Quello’s granddaughter, Susan Quello, concluded by thanking the participants, and noting how honored and pleased her grandfather would be – in fact the might well be smiling on the proceedings. She reiterated the qualities and strengths of her grandfather, including his ability to bridge partisan divides and make decisions based on his moral compass. Susan Quello thanked the Center for taking care of Jim Quello’s legacy through passion driven research.

Bill Dutton thanked everyone, particularly Susan Quello, for making this anniversary so memorable, and instilling a sense of responsibility to ensure that the Center maintains and enhances its mission of stimulating and informing debate over the policy, regulatory and management issues of the digital age in ways that have practical relevance for the industry and society as a whole.

Bill Dutton, Laleah Fernandez, and Bibi Reisdorf

DISNEY BUYS MURDOCH by A. Michael Noll

Sunday, December 17th, 2017

DISNEY BUYS MURDOCH

A. Michael Noll

December 16, 2017

© Copyright 2017 AMN

Walt Disney is purchasing Murdoch’s entertainment empire for over $50 billion. Is this a great deal – or a huge challenge for the future of Disney?

The vision is a future in which video entertainment (and sports) is downloaded over the Internet directly from the source, bypassing the middle distributors, such as the cable TV company, the satellite company, or the phone company. This vision has been known as cable bypass. But it assumes an Internet that is “free.”

Disney, and its Bob Eger, should be frightened that the FCC just terminated “net-neutrality,” which means that the middle distributors can charge different Internet rates depending upon the source and the content.

Rubert Murdoch is known as a very shrewd businessman. The fact that he wants to sell his entertainment properties should be the cause of suspicion. If it looks like a good deal, it most likely is a good deal – for Murdoch.

Indeed, the Internet was not designed for the delivery of broadband video. The bandwidth (or data capacity) and need for instantaneous delivery, coupled with the one-way nature, of video is costly. One solution is to charge more, as now allowed by the elimination of net-neutrality. Another solution would be a network optimized for the technological demands of video – but that would require technological innovation. Unfortunately, the Bell Labs of the past that used to give us such innovation is no more, and the telephone companies, such as AT&T, simply are not innovative.

_____________________________________

A. Michael Noll is Professor Emeritus of Communications at the Annenberg School for Communication and Journalism at the University of Southern California. He has written many articles and opinion pieces about the telecommunications industry and technology.

A. Michael Noll

AT&T Goes Hollywood by A. Michael Noll

Wednesday, November 22nd, 2017

AT&T Goes Hollywood

A. Michael Noll
© Copyright 2017 AMN

AT&T wants to purchase Time Warner — the White House and the Justice Department correctly oppose the acquisition. The acquisition would create a huge vertical integration of content and conduit that would not benefit consumers, in my opinion. But the local telephone companies have a long history of lusting after content and Hollywood.

Today’s AT&T is really a former local Bell company: the past Southwestern Bell that then became SBC Communications which then acquired AT&T and then wrapped itself in the AT&T identity.

Over two decades ago, the local Bell companies chased after the entertainment industry. And now again one of the remaining of the two super Bells – AT&T – is again inflicted with Hollywood fever.

AT&T is a conduit company, providing the cables and wireless paths over which consumer access various services. In 2015, AT&T extended its control over conduit through its acquisition of DirecTV for nearly $50 billion, delivering video over satellite to homes. But throughout history, the old Bell operating companies have lusted after also providing the content that their customers want to access over the conduits.

The telecommunication conduit business in the United States has become mostly a duopoly. AT&T and Verizon dominate wireless. Either AT&T or Verizon and a CATV company dominate wired access. Duopolies inherently adjust “competition” so that markets are shared and profits maximized, without attracting government attention. In the late 1940s, the studios were forced to divest their vertical integration of movie theaters. So today If AT&T wants to become a content company, it should be required to divest its wireless and wireline conduit businesses.

AT&T knows little of Hollywood and the news and entertainment businesses. It should stick with its strengths in providing wired and wireless conduits, as I wrote in 1993.* One might argue that if AT&T wants to lose its shirt chasing Hollywood, then let it. However, like decades ago, now is still not the time for AT&T to go Hollywood.** “Hollywood” might well end up as “Follywood” for AT&T.

*“Baby Bells Should Stick With Strengths,” by A. Michael Noll, Los Angeles Times, October 22, 19933, p. B15.

**“The phone company has gone Hollywood,” by A. Michael Noll, Morris County Daily Record, January 7, 1994, p. A11.

November 22, 2017

A. Michael Noll

Tommy Edison’s Perspective on the Internet and Accessiblity: Advantage Smartphone!

Friday, November 10th, 2017

My colleagues and I had a wonderful conversation with Tommy Edison, host of The Blind Film Critic, yesterday afternoon, following his presentation at UARC’s (MSU Usability/Accessibility Research and Consulting) World Usability Day conference. Blind from birth, Tommy’s website describes him as the ‘Blind Film Critic, YouTuber, Radio Personality, Public Speaker’, and he truly is a master of all. We organized this conversation to discuss his life and work and particularly the lessons he has learned about disabilities and access to the Internet. As Tommy said, ‘too few people have any experience with a blind person’, and even fewer with how a blind person uses the Internet.

Laleah Fernandez, Tommy Edison, Valeta Wensloff, and Bill Dutton, 2017

The most important insight he provided was on the centrality of the mobile smartphone for enabling better access to the Internet for the blind. As he argued, computers, such as laptops, and the Internet have become more accessible since the early days for those born blind or having lost their eyesight, but there are still major hurdles. He had always found it difficult to deal with the computer screen, for example, even though the graphical user interface has of course been one of the key breakthroughs in helping sighted people use the Internet.

A breakthrough on the computer-based Internet has been text-to-voice advances, which he uses. But in this respect, he has found the smartphone to be the most major breakthrough as he can envision the keyboard of a smart phone through touch and therefore navigate the Internet far more easily. And he can touch a key once to hear the function, and twice to complete it.

I asked about the use of voice search, and whether this provided a similar breakthrough for him. However, his concerns over privacy trumped the value of voice search. So, as we increasingly design Web sites and blogs for mobile first access, we are often making the Internet more usable for those with impaired sight.

Biographical Sketch

Tommy Edison has been blind since birth and now producing videos online that reveal a glimpse into his life and the funny challenges that he faces daily. Tommy has showed us what it’s like for someone who is blind to use an ATM for the time and how some people who are visually impaired may organize their money. Plus, Tommy is living his dream of reviewing movies as the Blind Film Critic. With his unique and interesting perspective, Tommy says “I watch movies and pay attention to them in a different way than sighted people do. I’m not distracted by all the beautiful shots and attractive people. I watch a movie for the writing and acting.” In addition to being the Blind Film Critic, Tommy has been a radio professional for nearly 25 years, having spent the last 19 at STAR 99.9 FM in Connecticut as a traffic reporter. Tommy’s engaging personality, along with his on-air excellence and entertaining demeanor has garnered him much media attention.

Tommy Edison

The Center thanks the Quello Center’s Valeta Wensloff and Graham Pierce, the Assistant Director of Usability/Accessibility Research and Consulting at MSU for helping to bring this conversation together.

The Quello Center Appoints Vincent Curren to its Advisory Board

Tuesday, October 31st, 2017

We are delighted to announce that Vincent Curren, principal of Breakthrough Public Media Consulting, Inc., has accepted our invitation to join the Quello Center’s Advisory Board. Given his experience in public broadcasting and his current focus on the future of broadcasting standards and their implications for the industry, his appointment helps reinforce the Center’s broadcast legacy tied to James H. Quello.

Vincent Curren

Recently, Vinnie visited the Quello Center and provided his perspective on the future of public broadcasting. He focused on the new IP-based standard created by the Advanced Television Systems Committee (ATSC), called ATSC 3.0. As he argues, this new standard is likely to enable real synergies between the Internet and broadcasting, and much much more, even helping to usher in the next generation of television.

As principal of his firm, Breakthrough Public Media Consulting, Vinnie is helping public media companies navigate today’s dynamic and competitive media world. More concretely, he is working with the Public Media Company to help public television stations leverage the power of ATSC 3.0, the next generation, broadcast television standard.

Before leaving to start his own firm, Vinnie served as Chief Operating Officer of the Corporation for Public Broadcasting (CPB), a position that he held for nearly a decade. While at CPB, Vincent Curren had overall responsibility for managing station policy, grant-making and station support activities, ensuring that all Americans receive robust public media services for free and commercial-free. Prior to being named Chief Operating Officer, Vinnie was the Senior Vice President for Radio at CPB.

Vinnie has been a major market station general manager (WXPN, Philadelphia), has held programming, fundraising, and engineering positions in radio, been a commercial television producer/director, and has served on the boards of the Development Exchange (now Greater Public) and the Station Resource Group.

Vinnie holds a BA from SUNY Buffalo (Psychology) and an MS from the University of Pennsylvania in Organizational Dynamics. After Vinnie was invited to accept our invitation to join the Board, and had a chance to review its members, he spoke of the quality of the Board. He added that, coincidentally, he happened to have been a fellow graduate student at the University of Wisconsin-Madison in the 1970s, with another member of our Board, Bob Pepper, now at Facebook, but formerly at Cisco, and who was a major figure at the FCC. Vinnie said Bob was the ‘star Larry Lichty student’, referring to Professor Lawrence W. Lichty, one of the foremost scholars of the history of broadcasting. In fact, when I first met Dr Pepper, he was a professor at the University of Iowa, and focused on the history of public broadcasting.

So it is wonderful to have Vinnie Curren, one of the nation’s leading thinkers about the future of public broadcasting, as well as his former colleague at the University of Wisconsin-Madison, Bob Pepper, along with all the other prominent figures on the Quello Center’s Advisory Board. We are honored.

Bill Dutton
Director and Professor of Media and Information Policy

The Next Generation of Broadcasting: A Talk by Vincent Curren

Friday, October 6th, 2017

Vincent Curren, Principal at Breakthrough Public Media Consulting, Inc., provided his perspective on the future of public broadcasting, focusing on the new IP-based standard created by the Advanced Television Systems Committee (ATSC), called ATSC 3.0. This new standard will enable real synergies between the Internet and broadcasting, and much much more. So join us to learn about the future of public broadcasting, and the next generation of television, as well as developments on the ground here in East Lansing at WKAR.

Quello Center presents: Next Generation Broadcasting by Vincent Curren from Quello Center on Vimeo.

Biographical Sketch of Speaker

Vincent Curren is principal of Breakthrough Public Media Consulting, a firm that helps public media companies navigate today’s dynamic and competitive media world. Vinnie is working with the Public Media Company to help public television stations leverage the power of ATSC 3.0, the next generation, broadcast television standard.

Before leaving to start his own firm, Vinnie served as Chief Operating Officer of the Corporation for Public Broadcasting, a position that he held for nearly a decade. While at CPB, Vinnie had overall responsibility for managing station policy, grant-making and station support activities, ensuring that all Americans receive robust public media services for free and commercial-free. Prior to being named COO, Vinnie was the Senior Vice President for Radio at CPB.
Vinnie has been a major market station general manager (WXPN, Philadelphia), has held programming, fundraising, and engineering positions in radio, been a commercial television producer/director, and has served on the boards of the Development Exchange (now Greater Public) and the Station Resource Group. Vinnie holds a BA from SUNY Buffalo (Psychology) and an MS from the University of Pennsylvania (Organizational Dynamics)