Charles Steinfield on Enterprise Social Media: Implications for Business Collaboration and Knowledge Management

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Prior to a presentation for the Quello Center, Professor Charles Steinfield was interviewed by Bill Dutton about his work on ‘enterprise social media’, the subject of this presentation. He explains what enterprise social media are, why they are becoming popular across business and industry, and their implications – intended and sometimes unintended. Charles Steinfield is a professor in the Department of Media and Information at Michigan State University. In addition to his faculty position, Steinfield participates with the MSU Eli Broad College of Business Information Technology Management Program and is a member of the campus-wide Faculty of Computing and Information. He is also a research associate in the Quello Center for Telecommunications Management and Law at MSU and a Faculty Associate for the MSU College of Law Intellectual Property and Communications Law Program. Professor Steinfield’s research focuses on the organizational and social impacts of new communication technologies, with recent projects examining the social capital implications of online social network sites, understanding barriers to industry-wide diffusion to e-commerce standards, and the role of ICTs in economic development.

Enterprise Social Media from Quello Center on Vimeo.

A recent article Professor Steinfield co-authored with his colleagues on the enterprise social media project is at: http://conferences.computer.org/hicss/2015/papers/7367a763.pdf

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