Between 24-28 May, thousands of communication scholars from all over the world gathered for the 68th International Communication Association Conference in Prague, Czech Republic. The College of Communication Arts & Sciences had a particularly strong presence at the conference with more than 80 faculty and students presenting their research. The Quello Center’s Assistant Director Bibi Reisdorf and Research Fellow Laleah Fernandez were among those presentations with some of the results from the Quello Search Project.
As part of the large program, the team working on the Quello Search Project, Grant Blank (Oxford Internet Institute, University of Oxford), Elizabeth Dubois (Department of Communication, University of Ottawa), Bill Dutton, Laleah Fernandez, and Bibi Reisdorf, put together a panel on “Personalization, Politics, and Policy: Cross-National Perspectives”. Despite the early morning start (8am) on the day following all the big ICA receptions, a good crowd turned up to hear about our results pertaining to how people make use of a diverse range of media to find information on political matters. The papers presented in this panel ranged from a focus on personalization of search, to a critical discussion of algorithmic literacy, from exploring “the vulnerable” (i.e. those who have low search skills and little interest in politics) to discussing the policy implications of citizens’ complex media habits. The panel presentations were followed by a critical discussion of the presented results by Cornelius Puschmann, Hans Bredow Institute for Media Research.
Immediately after this early morning panel, Bibi Reisdorf also took part in a panel on “Filter Bubbles: From Academic Debate to Robust Empirical Analysis”, which she co-organized together with Anja Bechmann, Aarhus University, and Oscar Westlund, University of Gothenburg & Volda University College. This panel paid specific attention to empirical evidence of the extent (or lack thereof) of filter bubbles around the globe. Despite different foci and datasets, all four panelists, Anja Bechmann, Aarhus University, Axel Bruns, Queensland University of Technology, Neil Thurman, LM University Munich, and Quello’s Bibi Reisdorf, presented findings that supported results from our Quello Search Project, which showed that although filter bubbles and echo chambers do exist, the magnitude is largely overstated and the resulting panics are unnecessary and unhelpful. The results were discussed and responded to by MSU’s very own newest ICA Fellow, Prof. Esther Thorson, who pointed out that this type of research needs to be more closely investigated and critically evaluated in light of existing communication theories, such as Uses and Gratifications or Confirmation Bias, to name just a few.
Overall, the conference was a great success for the Quello team, who also participated in a pre-conference workshop on survey design and survey questions on internet use organized by Prof. Eszter Hargittai, University of Zurich. In addition, we took a few hours each to enjoy beautiful Prague and the amazing culinary treats, including, of course, the fantastic beer and wine that can be found in this beautiful region of Europe.
Now, back in East Lansing, the team is busy finishing up a few book chapters and journal articles that revolve around the issues that were discussed at the ICA conference. Our next big conference will be TPRC in Washington, DC in September, where Laleah Fernandez will present some of our exciting results from the Detroit Study.
Reflections, Visions, and Challenges: Discussions of the 20thAnniversary of the James H. and Mary B. Quello Center
On 12 April 2018, the Quello Center celebrated the 20thAnniversary of its founding with an open house at the Center and forum that engaged friends and associates of the Center in reflecting on its past and future with short presentations on key challenges on the road ahead.
The day was similar to many academic events in showcasing informative presentations about the issues of policy and regulation in the digital age, but unusual in creating a stronger sense of responsibility to ensure the realization and continuation of James Quello’s dream for his Center. It is difficult to convey the personal stories and presentations that led to such a powerful outcome of this event, but the following points of summary and conclusion seek to capture key aspects of each session and the day as a whole.
The Welcome and Introduction
The Director of the Quello Center, Professor Bill Dutton, welcomed everyone to the forum, outlining the plan for the day. Dutton noted the context that Mark Zuckerberg provided over the two previous days of testimony to the U.S. Congress about the issues facing Facebook. The Facebook fiasco illustrated so well the degree that there is an absence of clear and appropriate policy and regulatory approaches to the issues facing the Internet, social media and related media, information, and communication technologies of the digital age. The mission of the Quello Center – to stimulate and inform policy and regulation for the digital age – is clearly of value in the present and foreseeable context. The public and politicians are asking for something to be done to protect privacy and other key values, but we lack appropriate models for accomplishing their aims.
Bill Dutton introduced the Chair of the Quello Center’s Advisory Board, Brian Fontes, who is the CEO of the National Emergency Number Association since 2008. Fontes was on Commissioner Quello’s staff at the FCC well before the Center was established and has served as the Chair of its Advisory Board since its inception. He spoke of the commitment and personality of Jim Quello, and conveyed the early steps in establishing the Center. An initial contribution from John Kluge was discussed as a contribution to creating a Chair at MSU in honor of Jim and Mary Quello. It was discussion of the chair with MSU Dean James Spaniolo and others that led to the larger idea of a Chair associated with a Center in their name. Fontes ended by thanking everyone for joining the forum, and introduced Susan Quello, the granddaughter of Jim and Mary.
Susan Quello, herself a researcher at the Scripps Institute in La Jolla, California, conveyed the loyalty and love of MSU that was held by her grandparents, who met while students at MSU. She was able to communicate the depth of their commitment to the university, and the pride they felt in the establishment of the Center in their names for perpetuity. She reminded the attendees of Jim Quello’s compulsive drive to succeed and that her grandfather lived and breathed for broadcasting and broadcasting regulation. Susan Quello concluded with a definition of success to describe her grandfather, “when you wake up every morning, however old or young, and bound out of bed because there is something out there that you love to do. Something that you believe in, that you’re good at. Something bigger than you are, and you can hardly wait to get out and begin today.”
Reflections on James H. Quello and the Center
Professor Bibi Reisdorf, Assistant Director of the Quello Center, and Assistant Professor in the Department of Media and Information, introduced the speakers for this first session, and moderated the discussion. She organized the discussion around a set of questions about how each first met James Quello, special moments and memories, how the idea for a research Center in his name first began, and events or other notable things that stood out to the panelists throughout the 20-year history of the Center.
Richard E. Wiley, Chairman and Co-founder of the Washington, DC law firm of Wiley Rein LLP, was on the big screen, teleconferencing from DC. Wiley described Jim Quello as being a practical person with unusually strong common sense. He emphasized the commitment of Quello to supporting scholarly research but also to moving beyond research for its own sake to contributing to its practical application, such as in shaping policy and practice. He applauded the Center for its work in realizing this vision on behalf of James and Mary Quello.
Karole White, the President and CEO of the Michigan Association of Broadcasters (MAB), communicated a personal sense of the man and his colorful language and character. She told a touching story of how he was always supportive of her to the point that during his very last days he called to support her, saying how she was so gifted with people that she should be a politician. All were amazed to learn of how so much of his last days were spent in building up his friends, associates, and family.
The Founding Director of the Quello Center, and Quello Professor Emeritus Professor Steve Wildman, spoke of how he knew of James Quello by reputation long before he met him. Wildman was amazed by Quello’s network of friends and associates in the FCC, government and industry, and the force of his drive and personality – even exhibited in his driving his many awards and plaques all the way from Washington, DC to East Lansing in the back of his car.
The session was rounded off by additional memories and responses from Brian Fontes and Susan Quello, who both recalled James Quello’s vision for the Center as an independent and cutting edge research center that would not only result in high quality research, but also inform policy in media, communication, and information.
Visions of the Next Decade(s)
Professor Laleah Fernandez, a post-doctoral researcher and fellow at the Quello Center, introduced and moderated the second session, focusing on ways forward for research and outreach of the Center.
Dean of the College of Communication Arts and Sciences, Prabu David, emphasized some of the strategic directions of the College. The Dean described how the Quello Center’s work fits into major initiatives, such as its interest in policy and its initiative with WKAR to create an innovation lab for next generation public broadcasting.
Professor Natascha Just of the Department of Media and Information spoke of some of the key intellectual challenges in moving forward, such as in reconceptualizing key issues and conceptualizations for the digital age. Just described how the Center is well poised to help shape and redefine the conversation surrounding media and information policy research.
Professor Johannes Bauer, Chair of the Department of Media and Information, conveyed his vision of the Center. Bauer said he sees the Center becoming a hub for the College and the University – a place to connect academics across the university, but also to connect academics with people in the policy community from the local to global arena on such issues as freedom of expression, ownership, and communication policy generally.
Two presentations followed the panels. The first focused locally, on networking Detroit, and the second on the future of broadcasting, with implications for local developments at WKAR.
Marc Hudson, the Co-founder and CEO of Rocket Fiber, described his transition from a student in telecommunications at MSU’s College of Communication Arts and Sciences. This background, he explained, led to a job at Quicken Loans, which fostered his idea of building a fiber optic network in Detroit. That fiber network, known as Rocket Fiber, was first intended to link the many acquisitions of Dan Gilbert, the founder of Quicken Loans and Rock Ventures. Now the CEO of Rocket Fiber, Hudson spoke about the early years of Rocket Fiber and their plans for the future. He also described his current roles in the FCC’s Broadband Deployment Advisory Group of the FCC, and Michigan Consortium for Advanced Networks. Rocket Fiber supported Quello Center research in 2018 that examined the nature of the Detroit digital divide.
Moving to the Next Generation of Broadcasting
Vincent Curren, a Principal in Breakthrough Public Media Consulting, then spoke about the history and future of broadcasting, focusing on the development and implementation of the new broadcasting standard ATSC 3.0, which will foster Internet Protocol (IP) broadcasting. Curren noted that the development of ATSC 3.0 is currently focused on commercial use. He emphasized the role that Quello could play in exploring public service capabilities in the development of ATSC 3.0 by partnering with WKAR.
Concluding Discussion of Reflections, Visions, and Challenges
Bill Dutton moderated the final panel that raised some concluding points of summary and discussion for the day.
Roderick (Rick) Coy, with the law firm of Clark Hill, led off with an overview of the decades since the introduction of the Quello Center 20 years ago, tracing change in the technical and policy landscape over the years. Coy referred to the Quello Center as a “God send” when it entered the scene in 1998. He recalled how the media landscape was changing dramatically at the time, and increasing complexities surrounding telecommunication law and regulation lacked objective research to help inform decision makers and professionals.
Brian Fontes returned to a discussion of the many personal qualities of James Quello and his visions for the Center. He reminded attendees of Quello’s optimism and excitement about the potential of information and communication innovations. Fontes stressed how Quello was most interested in and concerned about the impact of innovation on both business and communities served. He applauded the Quello Center for its focus on industry and community impact projects and research.
Jim and Mary Quello’s granddaughter, Susan Quello, concluded by thanking the participants, and noting how honored and pleased her grandfather would be – in fact the might well be smiling on the proceedings. She reiterated the qualities and strengths of her grandfather, including his ability to bridge partisan divides and make decisions based on his moral compass. Susan Quello thanked the Center for taking care of Jim Quello’s legacy through passion driven research.
Bill Dutton thanked everyone, particularly Susan Quello, for making this anniversary so memorable, and instilling a sense of responsibility to ensure that the Center maintains and enhances its mission of stimulating and informing debate over the policy, regulatory and management issues of the digital age in ways that have practical relevance for the industry and society as a whole.
Bill Dutton, Laleah Fernandez, and Bibi Reisdorf
November 20th, 2017
November 20th, 2017
November 20th, 2017
The Department of Media and Information (MI) at Michigan State University invites applications for a tenure-system faculty position at the rank of Associate or Full Professor in the area of media and information policy. We seek a visionary leader with an innovative research program and/or industry or policy-making experience who will develop the Quello Center to the next level of prominence, addressing critical issues of media and information policy in a digital economy. The successful candidate will have a strong record of obtaining grants, contracts, and/or other types of external funding in support of research and outreach.
A terminal degree in a discipline related to media and information policy is required, including but not limited to many disciplines in the social sciences, engineering, and law. We value experience in public policy or industry and a willingness to engage with stakeholders outside the academy. Teaching will include undergraduate and graduate courses in a vibrant multi-disciplinary environment.
The successful candidate will hold the endowed chair associated with the Quello Center and provide strategic direction and leadership for the Center. The Quello Center was established in 1998 to be a world-wide focal point for excellence in research, teaching, and the development and application of expertise in telecommunication management and policy. It has since evolved to policy issues in the digital economy, more broadly focused. It is dedicated to original research and outreach on current issues of information and communication management, law, and policy.
The Center is associated with the MI department, home to a world-class faculty known for its cutting-edge research on the design, uses, and implications of information and communication technologies (ICTs). Important MI research foci include communication economics and policy, social media, human computer interaction, digital games and meaningful play, ICT for development (ICT4D), and health and technology. MI faculty members also design media and develop socio-technical systems.
To apply, please visit the Michigan State University Employment Opportunities website (http://careers.msu.edu), refer to Posting #477204, and complete an electronic submission. Applicants should submit the following materials electronically: (1) a cover letter indicating the position you are interested in and summarizing your qualifications for it, (2) a current vita, (3) if appropriate, a URL to a website describing your current research/outreach activity, and (4) the names and contact information for three individuals willing to serve as your recommenders to the search committee. The search committee will begin considering applications on January 30, 2018. The search closes when a suitable candidate is hired.
Please direct any questions to Professor Charles Steinfield, Search Committee Chair, Department of Media and Information at Michigan State University, at email@example.com.
MSU is an affirmative action, equal opportunity employer. MSU is committed to achieving excellence through cultural diversity. The university actively encourages applications and/or nominations of women, persons of color, veterans and persons with disabilities.
September 22nd, 2017
James H. Quello
A Biographical and Historical Note
Compiled by Lauren Lincoln-Chavez for the James Quello Archive
James Henry Quello (April 21,1914-January 24, 2010) was born in Larium, Michigan, a northern Italian copper mining colony. In the 1920’s, the Quello family relocated to Detroit, where Quello’s father opened a grocery store in Highland Park, later working for Ford Motor Company as a factory worker and foreman. In a neighborhood dominated by the Klu Klux Klan, James H. Quello experienced discrimination and racial violence due to his Italian-American heritage. He describes his early years as where he “start[ed] becoming a strong believer in self-defense in school and in life.” After prohibition was repealed, the Quello family returned to Larium, opening a thriving saloon across from the police station.
As a college student at Michigan State University, Quello served in the ROTC and pursued journalism with the intention of becoming a newspaperman. He worked multiple positions for MSU’s college newspaper, including columnist and editor, and served as a newscaster on WKAR; a 500-watt college radio station. He graduated with a Bachelors of Art from the College of Arts and Letters in 1935 and was awarded an honorary Doctor of Humanities degree in 1977 from Michigan State University. In 1975, he received an honorary Doctor of Public Service from Northern Michigan University.
A World War II hero, James H. Quello served as a Lieutenant and Lieutenant Colonel, earning several commendations for his service. He survived amphibious landings in Africa, Sicily, Italy, and France, and assault crossings on the Rhine and Danube in Germany. In addition to serving as Lieutenant of the infantry, Quello was paid to write articles for service papers. At the summons of Lieutenant Colonel Sandlin, he witnessed the horrors of the Dachau concentration camp before it was deemed off limits. At the end of the war, Quello was assigned to Camp Blanding, Florida, to train an infantry battalion in preparation for Japan.
In July 1945, James H. Quello began his position as Publicity Director for the Lone Ranger and Green Hornet at the WXYZ-AM Detroit station, where he became the personal liaison between Bing Crosby and the ABC radio network. After WXYZ-AM station was purchased by the ABC network Quello took a position as General Manager at WJR-AM, the dominant 50,000-watt clear channel station. Later, he was promoted to Vice President, where his broadcast executive leadership was distinguished by a doubling in WJR (FM)’s power, the implementation of affirmative action policies, and the placement of J.P. McCarthy in a key drive-time spot; where he was the highest rated morning man for 28 years. Under Quello’s leadership, WJR was awarded numerous awards and citations.
During his tenure, WJR implemented affirmative action policies; hiring the first black Disc Jockey, Bill Lane, in 1949. Quello was the architect of “complete range programming,” featuring minority and adult programming. WJR was the only station to feature a 16-piece orchestra and choir training program for high performing high school students, “Make Way for Youth.” Amongst the graduates were prominent black choral members Freda Payne and Ursula Walker. WJR served as the leader in coordinating with national news networks during Detroit’s 1967 rebellion, providing comprehensive local and national coverage. Quello also wrote articles for fourteen community newspapers, titled “Radiograms” by Jim Henry, and was a Detroit stringer for Variety magazine.
James H. Quello had extensive involvement in the Michigan Association of Broadcasting (MAB), where he served as president and government relations chairman. He was appointed by four different Mayors to serve as a member of the Detroit Housing and Urban Renewal Commission for a total of 21 years, where he advocated for open occupancy and low-cost housing for minorities. He also served as a trustee on the Michigan Veterans Trust Fund for 22 years, where he was appointed by four different Governors, and facilitated innovative initiatives. Quello’s broadcasting career provided a practical foundation for his career as an FCC Commissioner and Chairman (1993).
Federal Communications Commission
James H. Quello’s 24-year career as an FCC Commissioner, 1974-1998, was greatly influential, assisting the FCC in ushering in revolutionary technological changes during a global cultural shift in media and communications. His advocacy for communication and broadcasting policies brought new telecommunications options to the American public through the development of cable and satellite TV, high-definition digital broadcasts, and personal communications services. Quello’s regulatory philosophy was guided by a desire to create flexible policies to accommodate quickly changing technologies, as the world began to expand through economic and political initiatives into new territories, technologies, and cultures.
Known for the longest and shortest confirmation hearing, 8 days and 15 minutes, respectively, James H. Quello was first appointed as an FCC Commissioner in 1974 by President Richard Nixon on the recommendation of the Vice President, Gerald Ford, who built his political career representing Michigan in the House of Representatives until 1973. Despite Quello’s bipartisan support, his appointment was heavily contested by Ralph Nader, who viewed Quello as a pawn of the radio and broadcasting industry. Throughout his career as an FCC Commissioner, James H. Quello advocated for equal opportunity; minority ownership; affirmative action policies; free universal television; and deregulation; taking a strong position against sex and violence in television broadcasting, and financial interest and syndication rules. He heavily pursued the fining of shock-jock Howard Stern for anti-indecency rule violations.
Commissioner Quello was a champion for public broadcasting; committed to free over-the-air broadcasting, deregulation, and limiting violence in television broadcasting. He assisted with the modernization of broadcasting transmission systems, bringing HDTV into the modern age with minimal government oversight. A strong proponent of must-carry rules and retransmission consent, he believed these regulations would be beneficial for broadcasters and viewers. Commissioner Quello served as Chair of the TCAF committee, providing assistance to public broadcasting stations seeking financial stability. In the final year of his career as an FCC Commissioner, James H. Quello worked on the 1996 Communications Act, enabling cross-ownership between telecommunications companies; designed to foster marketplace competition, but which was followed by greater concentration of media ownership.
As a supporter of freedom of speech and First Amendment rights, Commissioner Quello supported the deregulation of commercial limitations in television broadcasting (1981). He adamantly argued against the imposition of three hours of educational programming in children’s television programming, contending that educational programming regulations would impose on First Amendment guarantees of freedom of speech, and quantitative regulations would be difficult to uphold in court. He later reversed his position in 1996, after outraged demands from congressmen and senators.
During his career as a Commissioner, the FCC initiated affirmative action policies utilizing rigorous standards of equal opportunity employment to increase minority hiring and ownership in broadcasting. Licensees were required to understand the community they served and make efforts to recruit employees represented in the community. In 1977, the Commission adopted affirmative action policies for the review guidelines for EEO license renewal, requiring an in-depth staff review for stations with six to ten full-time employees and no minority or female employees. In 1980, the Commission tightened the EEO review policy, increasing the standards for equal opportunity employment in the broadcasting industry; imposing sanctions on broadcast stations that did not provide opportunities to minorities.
James H. Quello was a consistent advocate for the review of ownership rules. He was the first FCC commissioner to demonstrate support for minority ownership, advocating for affirmative financing policies in commercial broadcasting station ownership. Commissioner Quello also pushed for distress sales to minorities at 75% of appraisal value versus license revocation and for tax certificates with tax breaks for minorities. Clear Channel Communications was the first network to sell a broadcasting station to minority owners, as they were forced to divest due to ownership limitations imposed by the FCC. Commissioner Quello supported improvements to UHF broadcasting to facilitate the development of local public broadcasting initiatives and minority ownership.
Personal Communication Services
Considered the “Father” of Personal Communication Services (PCS), Quello’s initiative helped spurr the development of the cellular industry. Quello served on a commission, which established the regulatory framework for PCS; developing the band plan and regulatory scheme for private land mobile devices. Quello’s staff advocated for a regulatory framework of the Low Earth Orbiting Satellites (LEOS), that made mobile communications globally feasible. Commissioner Quello ushered in a vision of global communication networks.
In 1993, James H. Quello was appointed Acting Chairman by President Bill Clinton, during which the FCC Commission implemented the Cable Act; imposing rate regulations on cable television broadcasting and lifting long-standing restrictions on television networks from entering the market for reruns and syndication. Congress granted the FCC auction authority, raising over $20 billion for the U.S treasury. Additionally, the FCC cleared the way for new wireless phone and two-way data services, expanding opportunities for personal communications services globally. His tenure as Acting Chairman was lauded as a period of transparency and collaboration.
Michigan State University
In 1998, James H. Quello assisted James Spaniolo, Dean of the College of Communication Arts and Sciences, in the development of the James H. and Mary B. Quello Center for Telecommunication Management and Law at Michigan State University, as a multi-disciplinary center within the Department of Media and Information. The Quello Center’s original mission was to support social research of changing communication technologies, industries, and consumer choices through rigorous interdisciplinary research initiatives, global professional opportunities to facilitate cross-disciplinary dialogues, participation in communication policy developments, and expertise and independent research for public and nonprofit institutions. This mission remains central to the Quello Center moving into the digital age. Quello played a major role in the development of the Quello Center, helping to generate over 200 gifts for the Center through a general endowment that has grown to $5 million by 2017. James H. Quello died on January 24, 2010, at the age of 95, in his home in Alexandria, Virginia.
June 29th, 2016
A. Michael Noll
June 29, 2016
© 2016 AMN
We have been told for decades that technology will reform education. I recall the filmstrip projector and the movie projector and their promise for education – they ended up in the closets of schools. And then along came educational television and distance learning over interactive closed-circuit video – known as tele-education. Today it is the Internet – e-learning and virtual universities.
All these technologies have a role and perhaps are useful – but not a one reformed education. They did offer more alternatives for some students – as did the Open University in England.
For some students who are able to study and learn on their own, educational technologies offer an alternative to the brick-and-mortar institutions. But so too did the postal service of the past and its use by correspondence schools. Textbooks offer personalized distance learning at the student’s pace, and many even have questions and lessons at the end of chapters.
In the end, a key factor is the motivation of the student. A motivated student can learn from a book – or a video – or an Internet course. But then there is the issue of grading and certification.
The Massive Open Online Course (MOOC) promises education to thousands of students and interaction with other students, and even professors. But how can a professor interact individually with thousands of students? Most professors have office hours and are not that easily available. The MOOC seems similar to UHF TV courses of years ago, except now over the Internet with a wider audience. Interactive TV of the past offered interaction, so even the interaction of the Internet is not new. However, the newer aspect of MOOC is the “Massive” audience that is possible through the Internet and World Wide Web.
In the end, the gold standard continues to be the classroom and the social interactions that occur at conventional institutions. But the tuition for this gold standard seems to have outpaced the inflation of gold bricks. It is not faculty pay that has increased that rapidly, but bureaucrats and administrators – and a reluctance by universities to use endowments to fund student scholarships and thus keep costs under control.
Great to visit with Professor Emeritus Steve Wildman today at the Quello Center. He came back to MSU for student dissertations and a viva, but colleagues and I were able to fill him in on recent developments.
We had an interesting discussion of set top box decisions by the FCC, which left me wondering if we are witnessing an electronic highway robbery?