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Early in 2020, the use of telehealth for primary care exploded because of the COVID-19 pandemic. Funded by PCORI, their team launched an extensive set of quantitative and qualitative evaluations of this natural experiment and its impact on healthcare. Ancker will report on their findings about patient and provider experiences in three states on the basis of interviews and surveys, as well as a Medicare claims-based analysis of the effects of telehealth on preventable healthcare utilization.
Jessica S. Ancker, MPH, PhD, is a professor of biomedical informatics and health policy at Vanderbilt University Medical Center. She conducts research on optimal design of health information technologies and their impact on health outcomes, including electronic medical records, patient portals, and telehealth.