Talk: (Re)Working AI: Designing Workplace Technologies with and for Labor
In Person: Communication Arts and Sciences Room 191
Online: Via Zoom- RSVP Here or please email quello@msu.edu
Sarah Fox, Carnegie Mellon University
Abstract: Work is transforming rapidly. While some might suggest labor is in a perpetual state of change, the accelerated development and deployment of artificially intelligent (AI) systems within workplaces is set to reshape the livelihoods of millions of workers across industries for decades to come. Though proponents see potential in automation as a means to rid work of monotony and boost productivity, many workers and worker advocates view AI as an existential threat to “good jobs” or those that provide meaningful employment, adequate pay, and necessary health benefits. This disconnect is rooted in a fundamental distance between those whose interests are prioritized in the development process and those who end up using the technology. Although the fields of computer-supported cooperative work (CSCW) and human-computer interaction (HCI) have a legacy of exploring methods of promoting worker participation in the design of particular workplace systems, less is understood about how participatory research approaches could be applied across the technology lifecycle to increase value for those on the frontlines. In this talk, Fox will outline the concept of “worker-centered design,” an approach that emphasizes the well-being and input of employees, aiming to enhance not only productivity but also cooperation, autonomy, and fulfillment. Drawing on ongoing ethnographic and design research, she will discuss two distinct cases in sectors facing different forms of technological change: 1) public transportation, for which autonomous vehicle technologies are being developed; and 2) hospitality, which regularly employs algorithmic management. Across these sites, Fox describes labor-aligned efforts to evaluate the impacts of AI technologies on work practices and to develop methods and tools to ensure that working people have a voice in the creation, integration, and governance of technologies in their workplaces.
More information HERE
Robert Gorwa, WZB Berlin Social Science Center
Michael Veale, University College London
April 14, 2025 at 12 PM EDT, we hosted a talk on Full Stack AI Governance with Robert Gorwa, WZB Berlin Social Science Center and Michael Veale, University College London.
Every time someone trains, deploys, or queries an ‘artificial intelligence’ system, whether they know it or not, they are implicating the practices and services of an enormous number of interlinked businesses in the AI ‘stack’. In this talk, Robert Gorwa and Michael Veale will present early findings from their ongoing book project on emerging public-private regulatory practices emerging across this stack, focusing on what does, could, and should be done to prevent very real emergent forms of AI misuse. As more obligations and responsibilities are foisted on or taken up by the various intermediaries that facilitate access to AI systems (e.g. cloud providers, model hosts, internet infrastructure providers), the talk will introduce some of the extremely tricky tensions relating to technological control, generativity, analytic capacity, and privacy that lay ahead.
On April 4, 2025, the Internet Governance Project (IGP) in collaboration with the Quello Center gathered scholars of differing views to debate what digital sovereignty means, how it is being used as a label, and whether the various interpretations of the term are compatible with the foundational values of the open internet.
The five panelists engaged in a spirited and controversial debate. If you missed it, please check out the video at: https://youtu.be/e-y1Iz7eXVE?si=JuiLVwySnlFuBdz5.
Supported by a grant from The Pew Charitable Trusts Broadband Access Initiative, this report develops a framework for the assessment of the effects of the Infrastructure, Investment, and Jobs Act of 2021 on high-speed Internet access, digital equity, and community development. With the funding authorized by the Infrastructure Investment and Jobs Act 2021 (Infrastructure Act), the federal government, states, and communities will have a window of opportunity to close digital connectivity gaps improve digital equity, and to transform communities. The scale and diversity of current federal, state, and local policy initiatives creates a needs transparency and accountability to assure the responsible use of public funds.
Even though the Infrastructure Act and NTIA implementation guidelines supply an integrative framework, states and territories have developed varying models to meet their specific needs. Given the many challenges of such a large-scale effort, it is to be expected that some will be more effective than others. If properly monitored and evaluated, these variations can be translated into knowledge that can help improve all programs for the remaining duration of the program. The first report from the project, released today, develops principles to ease the burden on eligible entities of meeting their statutory reporting requirements and to guide data collection, program monitoring, and impact evaluation going forward.
For more information see quello.msu.edu/iija-assessment
From Left to Right- Johannes Bauer, MSU Professor
Charlotte Bewersdorff, VP Community Engagement, Merit Network
Roger Blake, CEO, Merit Network
Kevin Guskiewicz, MSU President
Keith Hampton, Director of Academic Research, Quello Center
𝗗𝗮𝘁𝗲: Tuesday, September 10, 2024
After two years, Project MOON-Light, a network-wide, significant upgrade of Michigan’s middle mile Internet infrastructure, was completed. MOON-Light is a collaboration between Michigan State University, Merit Network, and the Quello Center. It was supported in part by a grant from the National Telecommunications and Information Administration’s Broadband Infrastructure Program. The enhanced middle mile capabilities will enable local internet service providers to connect residents and businesses in unserved areas of the state and improve the quality of service to areas that are currently served by lower access speed and quality of service. Representatives from the Quello Center, Michigan State University, Merit Network, NTIA, Merit Network member organizations, and internet service providers, celebrated the completion of the project with an event at Michigan State University.
The recording of our live-streamed the event can be watched here: https://hubs.la/Q02PcqlQ0
New Quello Center Study: Broadband and Student Performance Gaps After the COVID-19 Pandemic
It builds on the findings of a study on Broadband and Student Performance Gaps released in the weeks before the start of the COVID-19 pandemic (Hampton et al., 2020). That report highlighted the low levels of broadband access by rural Michigan students and the detrimental impact from a lack of access on their academic performance, educational aspirations, career choices, and general well-being. In 2022, we returned to the same schools that we first surveyed in 2019. We asked students about their experience with Internet technologies and with learning from home during the pandemic. Our findings paint a picture of how rural school districts and other stakeholders rapidly mobilized to address a national crisis. In a remarkably short period of time, schools accessed state and federal resources to close gaps in rural Internet access and computing devices.
Digital Opportunities Compass: Metrics to Monitor, Evaluate, and Guide Broadband and Digital Equity Policy
East Lansing, MI – February 24, 2023. The Infrastructure Investment and Jobs Act of 2021 (IIJA) and the Digital Equity Act of 2021 (DEA) establish a broad framework and significant funding to advance broadband connectivity and digital equity. Both Acts recognize that closing the broadband access and device gaps are necessary first steps toward digital equity. To fully realize the full benefits of digital technology for individuals, communities, and society at large additional efforts are needed.
The Digital Opportunities Compass offers a framework to assist in the development of state plans that meet the reporting and assessment requirements of IIJA and DEA but go beyond access and affordability to fully harness the benefits of digital technology. As communities and states develop plans to improve digital equity, it is important to establish a shared framework to establish goals and priorities, to identify opportunities, and monitor progress toward these goals.
Major Federal Grant Awarded to MSU and Merit Network
Announcing MSU and Merit Network as joint recipients of a $10.5 million National Telecommunications and Information Administration Broadband Infrastructure Program Grant to build out “middle mile” networking supporting high-speed internet/broadband to underserved areas of Michigan. From left: NTIA Special Representative for Broadband Andy Berke, Michigan Lieutenant Governor Garlin Gilchrist III, MSU Board of Trustees Member Renee Knake-Jefferson, MSU President Samuel L. Stanley, MSU Executive VP for Administration Melissa Woo, Quello Center Director Johannes M. Bauer, Merit President and CEO Joe Sawasky.
Full press release with more information.
Quello Center and Community Partners Recognized with 2022 MSU Distinguished Partnership Award
Featured Research Project:
The Role of Ethics in Information Policy
Research team: Johannes M. Bauer (Quello Center, MSU)
Recent working paper: Bauer, Johannes M., New Guardrails for the Information Society (September 12, 2021). Quello Center Working Paper No. 05-21, Available at SSRN and DOI.
Overcoming COVID-19 Vaccine Hesitancy: A United States-United Kingdom Comparison
Achieving a high overall vaccination rate is crucial for overcoming the COVID-19 pandemic. To prevent widening inequalities, it is also important to increase vaccination rates among the diverse populations that are most gravely affected by the pandemic. Governmental, healthcare, and policy groups need data to guide their strategic vaccination campaigns. This policy brief presents insights from data collected shortly before vaccines were formally approved. Our analysis helps to understand the factors that influence the willingness to be vaccinated and informs strategies to reach vaccine hesitant populations.
Download Quello Center Policy Brief
Broadband and Student Performance Gaps: A Checklist for K12 Schools Considering Online Teaching in Response to COVID-19
School districts face difficult choices. Large scale shifts in public education to an online curriculum must consider inequalities in broadband access, devices and skills, as well as parental and caretaker involvement. However, these inequalities cannot be overcome immediately. Unless schools decide against online teaching altogether because of these concerns (a strategy that has disadvantages for connected students), they need to find responses that minimize potential disadvantages for vulnerable populations. Key considerations are (1) offering of measures to improve the capacity of teachers, parents and learners to adapt to online learning, (2) appropriate design and use of distance learning, and (3) short-term measures to improve access to broadband. Quello Center Policy Brief 01-20 lays out options for short-term and long-term responses to the crisis.
Four Things A School District Needs to Know Before Moving Education Online
Download Quello Center Policy Brief 01-20 | Download Broadband and Performance Gap Report
Johannes M. Bauer Changes in government usually motivate stakeholders to generate wish lists and recommendations for the new administration. This
On Tuesday, Sept 10, MSU joined the Quello Center and Merit Network to celebrate the success of a partnership that took a critical step in closing
Sarah Fox, Carnegie Mellon University in the Human Computer Interaction Institute In Person: Communication Arts and Sciences Room 191 Online: Via Zoom- RSVP Here or please email quello@msu.edu Work is transforming rapidly. While some might suggest labor is in a perpetual state of change, the accelerated development and deployment of artificially intelligent (AI) systems within workplaces is set to reshape the livelihoods of millions of workers across industries for decades to come. Though proponents see potential in automation as a means to rid work of monotony and boost productivity, many workers and worker advocates view AI as an existential threat […]
Robert Gorwa, WZB Berlin Social Science Center Michael Veale, University College London Via Zoom To RSVP please email quello@msu.edu Every time someone trains, deploys, or queries an ‘artificial intelligence’ system, whether they know it or not, they are implicating the practices and services of an enormous number of interlinked businesses in the AI ‘stack’. In this talk, Robert Gorwa and Michael Veale will present early findings from their ongoing book project on emerging public-private regulatory practices emerging across this stack, focusing on what does, could, and should be done to prevent very real emergent forms of AI misuse. As more obligations […]
Via Zoom RSVP Here | or email quello@msu.edu An Internet Governance Project (IGP)/Quello Center joint event. On April 4, 2025, the Internet Governance Project (IGP) in collaboration with the Quello Center will gather scholars of differing views to debate what digital sovereignty means, how it is being used as a label, and whether the various interpretations of the term are compatible with the foundational values of the open internet. Recently, new books and analyses have been published, including the book edited by Min Jiang and Luca Belli, Digital sovereignty in the BRICS countries (Cambridge, 2025), the volume by Johannes Thumfart, The liberal internet […]