Bibi Reisdorf on her Career of Research on Digital Inequalities


Dr Bibi Reisdorf, Quello’s Post Doctoral Fellow, has been focused on digital inequalities from the earliest stages of her studies and subsequent career in academia. In a talk for the Department of Media and Information at MSU, Bibi provided an outline of her progress over time, including her most recent work focused on inequalities related to specialized groups of users, such as youth, seniors, rural residents, and her most recent focus, prisoners. The title of her talk was ‘Unlocking Potential: New Frontiers in Digital Inequality Research’, and it is viewable here:

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The Complexity of Detroit


Most of our ICT4Detroit research team met today at MSU’s Detroit Center. We discussed the results of our network analysis of collaboration among non profit civic organizations in the city, and developing our plans for interviewing individuals in some of the key organizations and projects.

Members of our Detroit Research Team at the MSU Center

Members of our Detroit Research Team at the MSU Center

The major theme arising during the day of discussion was the sheer complexity of the ecology of actors involved in initiatives to support the revitalization of different parts of the city, from the central business district to some of the most distressed neighborhoods. In this context, one ICT initiative does not fit all. It brought home the challenges for collaboration, open data sharing, and visioning across the diverse actors, areas, and problems of such a dynamic city.

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An Up-Date from the Quello Center by Bill Dutton


Dear Colleagues and Friends of the Quello Center:

Since my last up-date, our Postdoctoral Researcher, Bianca C. Reisdorf, and Assistant Research Professor, Aleksandr Yankelevich, have come onboard. In collaboration with our Research Associates and Assistants, they have enabled us to move forward on new research proposals with some early success.

Research Team Members R.V. Rikard, Bibi Reisdorf, Mitch Shapiro, Aleks Yankelevich

Research Team Members R.V. Rikard, Bibi Reisdorf, Mitch Shapiro, Aleks Yankelevich

Developing Research Foci: Digital Inequalities and Net Neutrality

The mission of the James and Mary Quello Center is to conduct high-quality research that will stimulate and inform debate on media, communication, and information policy for our digital age. A wide range of policy issues have been identified for study, but two general areas have emerged from our early work, which focus on:

Network Neutrality

Our plan to develop a natural experiment to assess the impact of net neutrality rulings has drawn a number of faculty together across the campus in shaping some preliminary research, and proposals which we hope to submit in the coming months.

Digital Inequalities

Two proposals have been accepted, and several others are submitted or underway to study digital divides and inequalities in Detroit, Michigan, and across the United States.

Researching Locally to Speak Globally

The Quello Center is moving ahead in focusing greater attention on new Internet and digital age policy issues with an even more multi-disciplinary set of researchers and strong additions to our remarkable Advisory Board. We address issues that arise from: problems such as risks to privacy and freedom of expression; innovations such as around the Internet of Things and wearables; policies such as net neutrality, price cap regulation of access services, and universal broadband; and contexts, such as issues in cities like Detroit, and in households. To do so, we draw from theoretical perspectives, such as the Fifth Estate, sociological and communication perspectives on information inequalities, work on the ecology of games as well as game theoretical economics; and from innovative empirical approaches, such as a novel design for a national broadband availability dataset.

Over this last year, the Center has found a number of local developments that present clear opportunities to pursue issues that are of nationwide and global concern. This has led us to anchor more of our research locally, such as in looking at digital divides in Michigan and Detroit, and in developing ideas for new research on the use of wireless spectrum for last mile access, and for experiments addressing digital inequalities and the future of public broadcasting. In these areas, we plan to work with the local public broadcasting station, WKAR, and faculty across the university. Together, we can realize the opportunities created by MSU choosing to forgo the FCC’s incentive auction of spectrum in favor of turning the station and its spectrum into an even greater resources for research, teaching, and service, such as through an MSU partnership announced with Detroit public broadcasting to create more educational programming.

Quello Center Seminars and Lectures at MSU, in Washington DC & Worldwide

The Center organizes and promotes an active stream of roundtables, seminars, and lectures to stimulate discussion of policy and regulatory issues. Recent lectures and events have focused on Internet policy and regulation, network neutrality, social media and reputation management, digital inequalities, and social accountability. In addition to holding events at the Center and in Washington DC, we have been speaking at a variety of other universities, conferences, and events organized by others. For example, Quello helps support the Telecommunication Policy Research Conference (TPRC), and the director has spoken recently in Canada, Argentina, Denmark, South Africa, Hong Kong, China, Japan, and Mexico.

A list of past and forthcoming events are available at: and videos of many of our events are available on Vimeo at:

Selected Working Papers on Research, Policy and Practice

All of our research reports, working papers, and publications are listed on our Web site at: A set of papers that illustrate the range of our work includes:

Bauer, J. M. and Dutton, W. H. (2015), ‘The New Cyber Security Agenda,’ for the World Bank Development Report. Available at SSRN: or

Dutton, W.H. and Graham, M. (2014), Society and the Internet (Oxford University Press).

Dutton, W. H. (2015), ‘Multistakeholder Governance?,’ for the World Bank Development Report. Available at SSRN: or

Reisdorf, B. C., & Groselj, D. (2015). ‘Internet (non-) Use Types and Motivational Access: Implications for Digital Inequalities Research,’ New Media & Society, Online First.

Reisdorf, B. C., & Jewkes, Y. (2016). ‘(B)Locked Sites: Cases of Internet Use in Three British Prisons,’ Information, Communication & Society, 1-16.

UNESCO (2015), Keystones to Foster Inclusive Knowledge Societies. Paris: UNESCO.
The English version is available at:

Yankelevich, A., & Vaughan, B. `Price-Match Announcements in a Consumer Search Duopoly.’ Forthcoming at Southern Economic Journal.

Access to the Work of the Quello Center

Over the past year, we have also made strides to providing numerous ways to keep in touch with the Quello Center’s work. In addition to this newsletter, we have a:
Quello Center Blog
Quello Facebook Page
• Twitter handle @QuelloCenter
Working Paper Series on SSRN
Videos of most of many of our lectures and seminars on Vimeo

Thank you again, and please keep in touch. Follow the work and ideas of the Quello Center on Twitter or Facebook, and write to the Center at if you have any questions, suggestions, or wish to be added to our email list.



William Dutton, Director
Quello Professor of Media and Information Policy

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Three New Positions in Media and Information at MSU


The Department of Media and Information at MSU is recruiting for three tenure-track positions. They are in the areas of:
– media/information theory/research
– Internet economics
– health and data science
Moreover, these are three of 15 academic positions opened across the College of Communication Arts & Sciences. See:

Please let colleagues know of these positions, and please consider any of these positions for your own career future.


Bill Dutton

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Using ICT to Develop Infrastructure Systems for the “Digital Anthropocene”


I’ve been thinking a lot lately about the design and management of society’s core infrastructure systems (which I define broadly to include things like healthcare, education, housing and “money”) in an era marked by several important trends (for reasons suggested below, I refer to this as the “digital anthropocene”):

  1. substantial (and currently destructive) impacts of human activities on natural systems, a planetary phase referred to as the Anthropocene;
  2. continued and arguably mounting evidence that the status-quo dynamics within our dominant political and economic systems are aggravating rather than reducing inequalities in wealth and related factors;
  3. the dramatic expansion in scope, content and functionality of digitally-mediated connectivity among humans and “things” via ever-more-capable information and communication technology (ICT).

To flesh this out a bit, here are some examples of developments reflective of these trends (some of which I’ve already written about here):


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How Far Can Rocket Fiber Fly Into Detroit’s Neighborhoods? by Mitch Shapiro and Bill Dutton


The 2015 launch of Rocket Fiber is poised to add super-fast Internet connectivity to the expanding arsenal of revitalization tools available in Detroit, starting with the city’s downtown central business district, followed by neighboring areas such as Midtown and Corktown. This is an important and exciting development likely to begin reaping benefits in these areas over the next few years.

One of the more challenging sets of questions facing Rocket Fiber–and virtually every effort to revitalize Detroit–is whether and how the city’s rising tide of investment can positively impact those households and businesses most distant—both physically and economically– from the city’s expanding beachhead of tech-fueled growth.

This is one of a range of questions driving the Quello Center’s launch of the ICT4Detroit program.* Through this program, the Center aims to develop research projects and alliances to help address issues concerning how ICTs (information and communication technology) can support the revitalization of Detroit. High on the list of issues central to the ICT4Detroit research agenda is how can the benefits of high speed access and other ICT be brought to more of Detroit’s citizens and organizations.

A big challenge, and a big opportunity

On one hand, a growing body of research has shown that high-speed access and related ICT, such as mobile Internet and the Internet of Things, have potential to boost economic growth, civic life and the quality and accessibility of education, healthcare, transportation, public safety and other government services. Research has also shown that fiber’s nearly unlimited capacity, low maintenance costs, easy upgradability and backhaul support for high-speed wireless connectivity make it particularly well suited to serve as the core of a city’s communication infrastructure.

So why don’t we already have fiber deployed in every neighborhood in every city, including Detroit? The reason, as every network investor (whether private or public) knows, is that high-speed networks are expensive to build, with high fixed costs and business cases heavily influenced by density, take rates and average revenue per unit (ARPU). As a result, the economics of extending fiber beyond Detroit’s central core into areas with low income and relatively low housing density are especially challenging.

The result is a situation with potentially large and much needed social benefits, but also considerable risk and uncertainty for network investors. This high-payoff, high-risk combination cries out for strategies aimed at reducing uncertainty, risk and cost, while increasing the probability and magnitude of benefits for underserved and disadvantaged populations, including those that can help support network capital and operating costs.

In response to this need, the Quello Center has begun to develop an independent research program intended to support innovative and successful strategies for increasing the availability, affordability and benefits of high-speed Internet access in Detroit.

In doing so, we seek input, guidance, support and collaboration from Detroit’s leaders, businesses, technologists, citizens and community organizations working hard to revitalize the city, as well as from others in the research and philanthropic communities focused on digital divide-related issues.

As a first step, we invite feedback and suggestions on this draft outline of the research program we have in mind.

1. Examine the current status of availability, usage and benefits of broadband Internet access in Detroit’s neighborhoods: by individuals, households, businesses and “community anchor institutions” such as libraries, schools, healthcare facilities, non-profit organizations and neighborhood associations.

2. Explore the currently unmet potential demand for broadband connectivity and services by these various segments of the Detroit community, including price sensitivity, revenue potential and externalities.

3. Explore potential demand for high speed connectivity associated with the evolving Internet of Things (IoT), and how this evolution (and its benefits) could be expedited and enhanced by increased availability of fiber-enabled high speed connectivity.

4. Better understand economic and other barriers to expanding demand to levels sufficient to justify network expansion deeper into the city’s neighborhoods, as well as factors with potential to help overcome these barriers.

5. Identify, characterize and prioritize potential near-term and longer-term opportunities to economically expand the reach of affordable and high speed access and IoT connectivity in Detroit, especially in ways that promote economic growth and community development in the city’s economically distressed neighborhoods.

6. Explore creative business strategies (e.g., demand aggregation, pre-subscriptions); technology options (e.g., wireless extensions, low-cost fiber installation techniques); alliances (e.g., with local community organizations and efforts to promote digital literacy); funding sources and strategies, and; local zoning and other public policies with potential to support economically viable expansion and beneficial use of high-speed connectivity in these neighborhoods.

In terms of methodology, we would expect this research to include in-depth interviews with key stakeholders and experts, quantitative surveys of citizens, businesses and community anchor institutions, and financial analysis of alternative strategies and scenarios.

The Quello Center views such research as a potential pillar of its ICT4Detroit initiative, focusing as it does on the key issue of making high-speed access more available, affordable and attractive in a city currently burdened by large economic challenges and low Internet penetration, yet with much potential to benefit from cost-effective expansion of broadband access and usage. A significant stream of prior research has focused on the role of ICT, and the Internet in particular, in social and economic development of urban areas. However, relatively little has focused on the particular historical, social and economic circumstances of Detroit.
We welcome your input and support as we seek to explore the unique Detroit factors shaping the role of broadband connectivity and other ICT in the revitalization of this great American city.

Mitch Shapiro and Bill Dutton, Quello Center


* See:

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EMF Health Impacts: More Research Needed


I’ve long been an enthusiastic supporter of using information and communication technology to support healthcare, education and political and economic empowerment. My interest dates back to 1982, when I wrote a graduate school paper entitled The Human Development Network. At that time, cable TV and desktop PCs were the new technologies of the day, the first brick-sized portable cellphones had yet to hit the market, and the closest thing to smartphones and “wearables” were found in the fictional worlds of Star Trek and Dick Tracy. Given my longstanding interest in beneficial uses of technology, it’s exciting to see today’s explosion of innovation related to wireless connectivity, and to consider future possibilities, including graphene-based wearables (see here and here).

That being said, I’m concerned that, in our rush to exploit the power of today’s wireless technologies, we are ignoring an uncomfortable issue raised by its rapidly expanding usage: the fact that we don’t understand very well the health impacts of surrounding ourselves (particularly our children, elderly, infirm and other vulnerable populations) with ever-increasing amounts of electromagnetic field (EMF) radiation, using an ever-expanding array of devices, frequency bands, duty cycles, modulation schemes, etc. (it’s worth noting here that some forms of EMF have been shown to have health benefits).

Though I’m not an electrical engineer, biologist or healthcare expert, I’m convinced that I’ve read enough about this issue to conclude one thing with confidence: that we, as a society, would be wise to invest more time, money and expertise in studying the real-world biological and health impacts of the expanding array of digital technologies we use today—and that we’d be foolish not to.

I’ve also come to believe that, while such research may be challenging, it should be a top priority as we continue to increase our usage of and exposure to EMF-producing devices. And while it may be comforting (psychologically and financially) to cite the limited research currently available (perhaps with a bit of cherrypicking) as a basis for dismissing health concerns as we race eagerly forward into the next wave of wireless connectivity, I’m convinced that such a conclusion is premature and overly simplistic…and perhaps even dangerous, especially for our most vulnerable citizens.

Replacing baby rattles with smartphones

A recent MarketWatch article highlights some of the potential risks and lack of research necessary to adequately understand and address them:

Executives dream of winning young customers over to their products. Companies like Apple…and Samsung…appear to be succeeding when the customers are barely out of their cribs.

More than half of babies in low-income households are tapping on smartphones or tablets by the age of two, with some spending more than an hour at a time using them. And more than one-third of low-income children have used them by the time they turn 1. That’s according to a study presented last month at the Pediatric Academic Societies annual meeting in San Diego by Hilda Kabili, a third-year resident doctor at the Einstein Health Network in Philadelphia. The American Academy of Pediatrics discourages the use of computers, smartphones and tablets by children under age 2, but there’s little long-term research on the effects of using them at such a young age.

I have to admit I find these statistics troubling in light of the last sentence about a lack of long-term research, coupled with research suggesting children absorb more EMF radiation than adults (for a short synopsis of this study, see this Forbes article).

More light, less heat needed in EMF health impact debate

I’m all for leveraging the power of wirelessly-networked digital technology. But if this technology is going be an ever growing part of our life (which seems extremely likely), I think we owe it to ourselves, our children and future generations to invest a small percentage of the many billions of dollars we spend on it to understand if and how it is impacting our health, and how we can best reduce any negative impacts. This seems especially important when it comes to the health of children, the elderly and other vulnerable populations.

I’m not going to argue here that EMF health risks are large, small or anywhere in between. In fact, I’m tired of hearing blanket assertions that various wireless technologies are either “safe” or “harmful.” [If you’d like to explore the debate and the research surrounding it, you might begin here and here (“harmful”) and here (“safe”)].

Simplistic assertions of safety or lack thereof may be emotionally and/or financially satisfying for those heavily invested in either side of the debate, which has been marked by dismissiveness and dissembling on one side, and sometimes blinding anger and distrust on the other.  But in such an environment, scientific and public policy questions that are already challenging become very difficult even to discuss, let alone to address with well-designed, unbiased research.

Yet it is exactly that kind of research that’s needed to clarify how we can continue to expand the benefits of wireless technology while mitigating harmful impacts associated with its ever-increasing use.  And this research should be well-funded and ongoing, as no doubt will be our continuing investments and innovations in wireless networks and devices.  And it should be well protected from money-driven (or any other) bias.  In my view, science influenced by corporate profit-seeking simply cannot be trusted as science (big pharma’s growing control and distortion of medical research, discussed here and here, is a troubling example of this dynamic).

$1B/yr. of research for the price of a small latte

In terms of funding, consider the following very rough calculation as an indicator of what might be possible if, as a society, we decided to take this issue seriously:


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Social Media Effects: Comments on a Roundtable at the Quello Center by Avshalom Ginosar


The Quello Roundtable on Powerful (Social) Media Effects generated an odd juxtaposition of positions in the discussion: on the one hand the premise for the roundtable was rooted in the old (irrelevant?) theoretical conceptions of the traditional media and its influence on private and public life alike, while on the other hand the discussants – at least most of them – are deeply involved, personally as well as professionally, in the technology of the new media in general and social media in particular. Therefore, at least intuitively, most of them feel and understand that this is a new world which its understanding demands revision in concepts and practices.

It seems that (almost) everyone in the room (the Quello Center’s Meeting Room) can tell something about sporadic cases in which social media effects can be identified. Either these are public issues such as the Hillary Clinton Campaign for the presidency, the killing of a young black man by a white policeman, the Boston Marathon, the Arab Spring, etc., or more personal instances such as sexist email, forming new relationships, etc.
However, beyond these sporadic and often anecdotal cases, the big picture of the actual social media effects is still unclear.

Screen Shot 2015-05-08 at 12.28.08

So what I found most interesting in the discussion were the questions that arose: should we address social media as a unified phenomenon or should we categorize social media in order to investigate each part or type of it separately? Are social media substitutes for face-to-face interactions between human beings or only a complementary medium? How do social media effect the flow of information, the meaning of information and the transformation of knowledge? Do social media have different effects locally, nationally, and globally? Are these linear effects or non-linear? Should we – as media scholars – use the traditional tools of research such as interviews and surveys or should we turn to new research opportunities, such as around big data that the new technology provides?

Looking forward to the Webcast of the discussion, which should be coming soon.

Avshalom Ginosar

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What Makes a True Progressive in Communications & Tech Policy?


On April 1 the Information Technology & Innovation Foundation (ITIF) held an event to discuss its new report entitled “How Techno-Populism Is Undermining Innovation.”  The thrust of the report was to contrast the dangers of what it describes as “tech populism” with the virtues of what it calls “tech progressivism.”

The report begins with:

There was a time when technology policy was a game of “inside baseball” played mostly by wonks from government agencies, legislative committees, think tanks, and the business community. They brought sober, technical expertise and took a methodical approach to advancing the public interest on complex issues such as intellectual property rights in the digital era or electronic surveillance of telecommunications networks. But those days are gone. Tech policy debates now are increasingly likely to be shaped by angry, populist uprisings—as when a stunning four million submissions flooded into the Federal Communications Commission in response to its request for public comment on the issue of net neutrality; or when a loose coalition of protesters staged a dramatic blackout of popular websites in January 2012 to halt legislation that was intended to curb online piracy.

The authors seem to consider the mass-scale FCC comments and grassroots coalition building on tech issues as dangerous and destructive, in ways I find difficult to recognize:

Populism draws its strength from individuals’ fears, misunderstandings, or distrust, appealing to the prejudices of crowds and relying on demagoguery, distortion, and groupthink. Tech populists focus on maximizing self-interest and personal freedom, even if it comes at the expense of broader public interests.

I find the last reference to the “broader public interests” especially strange, since most of those I know who support net neutrality rules and strong privacy protections (whether expert or non-expert) strike me as genuinely very concerned about the public interest.

While there is plenty of room for thoughtful and respectful debate about how best to serve the public interest, the paper’s heavy use of straw-man arguments strikes me as an unfortunate example of the “demagoguery, distortion and groupthink” it condemns among those who seek to bring more citizens into the public policy arena (though exercised with a different style and mix of debating techniques).

The paper later notes that:

To be clear, the problem with technology policy debates is not that they have become more open and participatory, but rather that many, if not most of those who are choosing to engage in these debates do so from a position of fear, anger, or misunderstanding.

I strongly agree that communication policy debates should be based on facts, logic and a focus on the public interest.  But I think the paper is pretty biased in how it assigns responsibility for relying on “fear, anger and misunderstanding” (perhaps a close relative of FUD).

Related to this is the paper’s suggestion that it is irrational to embrace the “populist” view that:

[E]lites, especially big business and big government, will prevent useful rules from being established—or, if those rules are established, will find ways to bypass them at the expense of the broader public. They distrust the private sector because they believe corporations are driven purely by profit, and they distrust the public sector because they believe government is ineffectual and overbearing.

While this so-called “populist view” might be more accurate with a bit more elaboration and nuance, I disagree with the report’s suggestion that it is far from the mark in describing the reality of the political economy we’ve experienced in this country over the past several decades. When I consider actions taken and statements made by government officials (e.g., related to the Iraq War, NSA activities, financial reform, etc.) and some large corporations (e.g., in their lobbying and PR efforts to restrict municipal fiber network projects, neuter financial reform, etc.) I see valid, readily documentable reality-based reasons for distrust. And, to use the report’s own language, I’d rank these powerful institutions as among the most skilled and well-resourced purveyors of “fear, anger and misunderstanding.” They can, after all, afford to hire the most skilled practitioners of FUD, “truthiness” and other communication black arts.


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Opening for a Research Assistant Professor in the Quello Center, Michigan State University


The Quello Center at Michigan State University invites applications for a full-time research assistant professor with an initial appointment of 1-3 years. We seek candidates with outstanding promise in media and information policy research. The successful candidate will participate in the development of proposals and the conduct of research within the Quello Center. Candidates should be able to describe the ways in which their research and skills could advance the aims and on-going research of the Center.

Candidates will be considered who have completed their doctoral training in disciplines or interdisciplinary areas that complement or build on the research underway at the Quello Center, such as law, economics, policy, political science, communication, Internet studies, computer science and social studies of science and technology. Exceptional candidates may be considered if they have not yet completed a PhD, but are likely to defend their dissertation before or near the start date of this position. The aim is to bring a person to begin research at the Center in August 2015, or as soon after as feasible for the successful candidate. The position will be for an initial fixed term appointment of 1-3 years, but with the possibility of reappointment.

The Quello Center is based in the Department of Media and Information in the College of Communication Arts & Sciences at Michigan State University. The Center seeks to stimulate and inform debate on media, communication and information policy for our digital age. It pursues research that questions taken for granted assumptions about the implications of technology, policy and regulation, and seeks to collaborate with other centers of excellence in research on the social and economic implications of our digital age and the policy and management issues raised by these developments.

To apply, candidates will need to visit the Michigan State University Employment Opportunities website (, refer to Posting 1075, and complete an electronic submission. Applicants should submit the following materials electronically: (1) a cover letter indicating that you are interested in the Quello Center and summarizing your qualifications for it, (2) a current vita, (3) if appropriate, the URL to an existing individual or collaborative website that conveys your current scholarship, and (4) the names and contact information for three individuals willing to serve as your recommenders to the search committee. Review of applications will begin on April 10, 2015, and continue until the position is filled.

Please direct any questions to Professor William H. Dutton, Search Committee Chair, Quello Center, Department of Media and Information, CAS 406, Michigan State University, East Lansing, MI 48824 USA at

MSU is an affirmative action, equal opportunity employer. MSU is committed to achieving excellence through cultural diversity. The university actively encourages applications and/or nominations of women, persons of color, veterans and persons with disabilities.

Further information:

Information about the Quello Center at:
Twitter at @QuelloCenter

Research Faculty Appointments:

Department of Media and Information at MSU:

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